Refund policy
1. ALL SALES ARE FINAL
All purchases made on Aunty Didi's Cookie Club are final. We do not offer refunds, returns, or exchanges for any reason, including but not limited to:
All purchases made on Aunty Didi's Cookie Club are final. We do not offer refunds, returns, or exchanges for any reason, including but not limited to:
- Change of mind or buyer's remorse.
- Incorrect size, color, or variant ordered by the customer.
- Delays in shipping or transit times caused by third-party carriers.
2. EXCEPTIONS FOR DAMAGED OR DEFECTIVE ITEMS
We only replace or refund items if they arrive defective, damaged, or if the incorrect item was shipped due to our error.
We only replace or refund items if they arrive defective, damaged, or if the incorrect item was shipped due to our error.
- Reporting Window: You must report the issue within [e.g., 48 hours / 5 days] of delivery. Reports made after this timeframe will not be accepted.
- Proof Required: To initiate a claim, you must email [Insert Support Email Address] with your order number, a description of the issue, and clear photos or videos of the damage/defect.
- Resolution: If approved, we will either send a replacement item at no additional cost to you or issue a refund to your original payment method.
- Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
3. CHARGEBACKS AND PAYMENT DISPUTES
By purchasing from our store, you acknowledge and agree that you understand our strict "All Sales Final" policy. You agree not to file a chargeback or payment dispute with your bank, credit card company, or payment processor (e.g., PayPal, Shopify Payments) for reasons covered by this policy, including change of mind or buyer errors.
By purchasing from our store, you acknowledge and agree that you understand our strict "All Sales Final" policy. You agree not to file a chargeback or payment dispute with your bank, credit card company, or payment processor (e.g., PayPal, Shopify Payments) for reasons covered by this policy, including change of mind or buyer errors.
4. SHIPPING ADDRESS ERRORS
The customer is entirely responsible for ensuring the accuracy of the shipping address entered at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer, and we will not issue refunds or replacements for lost or misdelivered items due to address errors.
The customer is entirely responsible for ensuring the accuracy of the shipping address entered at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer, and we will not issue refunds or replacements for lost or misdelivered items due to address errors.
Unfortunately, we cannot accept returns on sale items or gift cards
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fluidflowermedia.com.