Shipping policy
1. PROCESSING TIME
All orders are processed within [e.g., 1–3] business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
All orders are processed within [e.g., 1–3] business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days.
- Please allow additional days in transit for delivery.
- If there is a significant delay in the shipment of your order, we will contact you via email.
2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Shipping charges for your order will be calculated and displayed at checkout.
- Delivery delays can occasionally occur due to weather, carrier capacity, or peak holiday seasons.
3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours of generation.
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours of generation.
4. CUSTOMS, DUTIES, AND TAXES
Aunty Didi's Cookie Club is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, duties, etc.).
5. LOST, STOLEN, OR DAMAGED PACKAGES
Our liability for the delivery of your order ends once the package is handed over to the third-party shipping carrier (e.g., USPS, UPS, FedEx, DHL).
Our liability for the delivery of your order ends once the package is handed over to the third-party shipping carrier (e.g., USPS, UPS, FedEx, DHL).
- Delivered Status: If your tracking information states that your package was "Delivered" but you have not received it, you must contact the shipping carrier directly to file a claim. We do not issue refunds or replacements for packages confirmed as delivered by the carrier.
- Damaged in Transit: If you received your order damaged, please contact our support team at info@fluidflowermedia.com within [e.g., 48 hours] of delivery. Please save all packaging materials and damaged goods before filing a claim, as visual evidence will be required.
6. INCORRECT SHIPPING ADDRESSES
Customers are responsible for ensuring that the shipping address entered at checkout is completely accurate and includes any necessary apartment, suite, or unit numbers. We are not liable for packages misdelivered or returned to sender due to insufficient or incorrect address details provided by the buyer. Reshipping fees will apply to send the package a second time.
Customers are responsible for ensuring that the shipping address entered at checkout is completely accurate and includes any necessary apartment, suite, or unit numbers. We are not liable for packages misdelivered or returned to sender due to insufficient or incorrect address details provided by the buyer. Reshipping fees will apply to send the package a second time.